If you are having a problem, please follow these steps:

  1. Make sure you have the latest update installed. Click here to check.
  2. Check the FAQ's using the links to the right to see if there is an answer to your question.
  3. Send us an email with the details. All support is free of charge and done via email only. Contact us any time at support@slateboard.com. Try to include the following information:
  • Your Name
  • Your Registration Number
  • The Name of the Product
  • The Version and Build of the Product (from the Help->About menu item)
  • Your Operating System and if possible processor type/speed, HD Free Space and Total Memory
  • Description of your problem including screen snaps if possible (see below for instructions on screen snaps).

I Need Help With:

Ordering Slateboard Products

Installing my software

General Support

Using QuikCalc

Using DebtCalc

Using VehiCalc

Something that isn't explained here

General Support Questions

How do I do a screen snap?
I've received an error message, what should I do?
How do I update my software?
How do I backup my data?
How do I transfer to a new machine?
How do I upgrade my database?
How do I do a screen snap?
Simply press the Print Screen (PrtScn) button on your keyboard, then run Microsoft Paint from the Programs->Accessories folder. From the Edit menu select Paste to paste the screen snap. Next save the file to your hard drive and then email it as an attachment.
I've received an error message, what should I do?
If you have received an application error message, please click on the Send to Slateboard Support button so that we have a record of the error and can investigate. Next visit our download site and make certain that you have the latest update installed. If the error continues despite updating to the latest version, please send us a follow up email with details on what you were doing when the error occurred.
How do I update my software?
Visit our download site to get the latest patch for your software. Once you have downloaded the update, you must run it from Windows Explorer and follow the Installation Wizard.
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