User ID/Password Recovery

The User ID and Password used in the Premium, Professional and Office Editions is supplied by you when you first register the software. Slateboard has no way to recover this remotely. If you cannot remember your User ID and/or password, you have two choices. If your data is not important, you can delete the old database and reinstall the software, or if you must recover your data, we offer a Password Recovery Service.

I Don't Need My Data

If you do not need your data, then you need to delete your old database. Here are the steps:

1. Run your program.
2. At the login window where you are prompted for your user id and password, press CTRL-SHIFT-D all at once.
3. You should see a window titled "MANUAL GENERATION - SYSTEM INFO".
4. Near the middle of this window is a line that starts "SQLCA.DBParm". This line contains a directory and file name ending in MDB.
5. Open Windows Explorer and navigate to this directory. Note that the "All Users" or "Application Data" directories may be hidden. Typing the directory name directly into Windows Explorer will allow you to navigate to this directory or you can change your Explorer settings to allow you to view hidden directories.
6. Once you have found the directory, delete the file with an "mdb" extension that matches the file name from step #4.
7. Go back to your program, click OK to clear the pop-up then exit.
8. From the Control Panel's Add/Remove Programs, uninstall the program.
9. Reinstall the program. This will create a new database and you will be able to create a new user id and password after registering.

I Need My Data

We offer two levels of password recovery, Standard and Express.

All delivery dates begin after successfully receiving your database file. We accept all major credit cards and PayPal. Note that our 60-day money back guarantee does not apply to support purchases.

If you need to recover your data, follow steps 1 through 5 above, then:

1. Right click on the "mdb" file (it should be a file at least 3MB in size) and select Send To then Compressed (zipped) Folder.
2. This will create a "zip".
3. Right click on this file and select Rename. Rename the file to have an "aaa" extension.
4. Email this file to support@slateboard.com with your name and contact info that will allow us to match your records.
5. Now click on this link to purchase the Password Recovery Service.
6. Once purchased, you will be contacted with your user id and password as soon as it has been recovered. If there are any problems during the recovery process, you will be contacted via email for further information.