I've received my confirmation email, what now?

I ordered and never received a confirmation email. What happened?

I've ordered, how do I get my software?

I ordered the CD-ROM to be delivered, can I download as well?

I've already downloaded the demo, do I need to download again after ordering?

I can't download my order, can I upgrade to the CD-ROM?

How do I upgrade to a higher edition?

Do you have a money back guarantee?

Why am I getting security warnings from my browser if your site is supposed to be secure?

I've received my confirmation email, what now?


If you've received your confirmation email, then your registration number will have been emailed immediately unless you chose to subcribe rather than purchase outright. If you chose to subscribe, you should recieve your registration number(s) within one business day. In the mean time, go to our downloads page and download the product you have ordered. You have 14 days of free access, during which your registration number will arrive.
   
I ordered and never received a confirmation email. What happened?


You probably entered your email address incorrectly when ordering or you have a spam filter that has blocked the message. If you have not found the email after checking your spam filters, send us an email with your billing address and phone number, as well as what product you ordered (and approximately when), and we will match it with our records and complete your order.
   
I've ordered, how do I get my software?
Simply go to our downloads page and download the product you ordered from there. Use the Demo Now button for temporary access until your Registration Number arrives.
   
I ordered the CD-ROM to be delivered, can I download as well?
Yes you can! Simply go to our downloads page and download the product you ordered. There is no need to reinstall when your CD-ROM arrives.
   
I've already downloaded the demo, do I need to download again after ordering?
No, however make certain that you have downloaded the latest patch if you downloaded some time ago. Also, verify you have the correct product and version installed if it has been some time, as these are the most common registration problems we encounter.
   
I can't download my order, can I upgrade to the CD-ROM?
Yes you can. The price difference is $5.00 for the CD-ROM, plus $5.00 shipping and handling. Click here to order.
   
How do I upgrade to a higher edition?
You can upgrade to a higher edition for the price difference by clicking here. Once you have purchased your upgrade and received your new Registration Number, run the program, select the Help menu, and then Upgrade Your Copy. Enter the new Registration Number over the old one. This will unlock the new features.
   
Do you have a money back guarantee?


Yes we do! We are so confident in our products that we offer a 60-day money back guarantee on our software. Click here for details.
   
Why am I getting security warnings from my browser if your site is supposed to be secure?


Our site is secure, however not until you begin to enter your credit card information (your address information and what you ordered for example do not need to be encrypted).
   

 


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