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When
installing, I get an "Instmia.exe was not found" error,
what should I do? |
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You
may need to download the Microsoft Installer
before installing our software. This is an industry standard component
that most users already have on their machine. We recommend downloading
our software and attempting installation first. If you receive an
error during the installation, please download the installer by using
one of these links:
Windows
Installer for Windows 95/98/ME (1.6MB)
Windows
Installer for Windows NT/2000 (1.8MB) |
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When
running for the first time, I get "Unable to load ODBCTL32.DLL",
what should I do? |
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I
am getting a message during installation that says a file is corrupted.
What should I do?
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This
is almost always caused by the download having been unsuccessful
or incomplete. Check the file size of the EXE file you downloaded
and compare it to the file size expected on the download page.
If they are not the same then download your file again.
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I'm
having problems entering my registration number, what should I
do?
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Enter
the three part registration number in the three part Registration
field without the dashes, making sure that you enter numbers where
appropriate. Our codes use the format:
XXXX#-#####-######XXXX where X is a letter and # is a number.
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I
haven't received my registration number yet but I need to get
started now, what can I do?
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Simply
use the Demo Now button for 10 days of full access.
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I
just purchased and entered my registration number but it is telling
me I only have 30 days left to use it. What gives?
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The
message you are seeing is indicating that you have 30 days left
to the complementary access to the next higher version of the
software. This allows you to evaluate the more expensive software
for 30 days. After the 30 days are up the free features will disappear
and you will be left with the product you ordered.
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I
can't download my order, can I upgrade to the CD-ROM?
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Yes
you can. The price difference is $5.00 for the CD-ROM, plus $5.00
shipping and handling. Simply send us an email and we will upgrade
your order and bill your credit card. |
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I'm
getting a message that says I need a Year 2000 update. What is this? |
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When
having installation problems, we recommend you use the Windows Update
feature and select all Critical and Recommended updates to Windows.
Once your windows is up to date, this error should disappear. |
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I've
already downloaded the demo, do I need to download again after ordering? |
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No,
however make certain that you have downloaded the latest patch if
you downloaded some time ago. |
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How
do I uninstall your software? |
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Use
the Control Panel's Add/Remove Programs feature to remove any of
our products or patches. |
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How
do I get a demo code? |
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You
don't need one. If you are being prompted to enter a demo code then
you are using an old version of our software. Please visit our web
site and download the latest copy. Use the Demo Now button on the
registration window for 10 days of full access. |
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I'm
using Windows 2000 Professional or XP Professional, and am having
problems installing. Can you help? |
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It
is essential that you are logged in as an Administrator to install
our software. If you do not have Admin privileges, you will not
be able to install. |
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