I've never downloaded software before. How do I do it?
I am getting a message during installation. What should I do?
What versions of Windows do you support?
I've installed the software, where is it?
I'm having problems entering my registration number, what should I do?
I haven't received my registration number yet but I need to get started now, what can I do?
I just purchased and entered my permanent code but it is telling me I only have 30 days left to use it. What gives?
I can't download my order, can I upgrade to the CD-ROM?
I've already downloaded the demo, do I need to download again after ordering?
How do I uninstall your software?
How do I get a demo code?
I'm using Windows 2000 Professional or XP Professional, and am having problems installing. Can you help?

 

I've never downloaded software before. How do I do it?

For step-by-step instructions, please click here.

   

I am getting an error message during installation. What should I do?

This is almost always caused by the download having been unsuccessful or incomplete. Check the file size of the EXE file you downloaded and compare it to the file size expected on the download page. If they are not the same then download your file again. If you continue to receive an error, please report the error to support@slateboard.com. If you are the first to report a problem you will receive a free copy of the software.

   

What versions of Windows do you support?

The current versions of all of our software support Windows 7, Vista, XP, 2000, 2003 Server or Media Center. We no longer support Windows 95, 98, Me or NT.

   

I've installed the software, where is it?

If you cannot find the program after installing, click the Start button, select All Programs, then look for the new Slateboard Software folder. New programs are quite often installed as the last option on your menu and not in alphabetic order.

   

I'm having problems entering my registration number, what should I do?

Enter the three part registration number in the three part Registration field without the dashes, making sure that you enter numbers where appropriate. Our codes use the format:
XXXX#-#####-######XXXX where X is a letter and # is a number.

   

I haven't received my registration number yet but I need to get started now, what can I do?

Simply use the Demo Now button for 10 days of full access. Please note that your registration number is emailed immediately after ordering. If you have not received it, please check your spam filters and confirm that the email address you entered when ordering was correct.

   

I just purchased and entered my registration number but it is telling me I only have 30 days left to use it. What gives?

The message you are seeing is indicating that you have 30 days left to the complementary access to the next higher version of the software. This allows you to evaluate the more expensive software for 30 days. After the 30 days are up the free features will disappear and you will be left with the product you ordered.

   

I can't download my order, can I upgrade to the CD-ROM?

Yes you can. The price difference is $5.00 for the CD-ROM, plus $5.00 shipping and handling. Simply click here to add this to your order.
 
I've already downloaded the demo, do I need to download again after ordering?
No, however make certain that you have downloaded the latest patch if you downloaded some time ago.
 
How do I uninstall your software?
Use the Control Panel's Add/Remove Programs feature to remove any of our products or patches.
 
How do I get a demo code?
You don't need one. If you are being prompted to enter a demo code then you are using an old version of our software. Please visit our web site and download the latest copy. Use the Demo Now button on the registration window for 10 days of full access.
 
I'm using Windows 2000 Professional or XP Professional, and am having problems installing. Can you help?
It is essential that you are logged in as an Administrator to install our software. If you do not have Admin privileges, you will not be able to install.
   

 


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